Please check the order that the profile switching providers are declared in web.config (or Sitecore.config). If the SQL provider appears before the Salesforce provider it will handle all the properties using a custom SQL table and prevent the Salesforce provider from populating them.
In the config file, ensure that the <SwitchingProviders> <profile> section looks like so:
<profile>
<!-- This line must go before the SQL provider which can handle all requests -->
<provider providerName="salesforce" storeFullNames="false" wildcard="%" domains="salesforce" />
<provider providerName="sql" storeFullNames="true" wildcard="%" domains="*" />
</profile>
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